Which of your products or IT maintenance and services do you use? How long have you use your products/service or IT maintenance and services? How would you rate overall satisfaction with them? How satisfied are you overall with they helpdesk support? How long did you have to wait on the telephone before the helpdesk support representative was available? How many times did you contact helpdesk support before your problem was resolved? If your problem was not resolved, did they staff offer to follow-up after the call? How likely are you to continue doing business with them? How likely is it that you would recommend us to a friend or colleague? Do you have any suggestions for improving they IT maintenance and services? When you hear our businesses name, what main idea comes to mind?
