In a highly competitive business environment today, strategic planning and management is very important to your company's goals and growth expectations.
Help desk Online System we can manages incoming help requests from users both over the telephone and by e-mail. Refers more complex problems (when required) to the appropriately experienced technician. Records, tracks and documents the help desk problem-solving process, including all successful and unsuccessful actions through to final issue resolution. Identifies and learns to use appropriate software and hardware. Evaluates documented resolutions and analyses trends to find ways to prevent future problems.
With some Skills a Help Desk Analyst
- Strong problem solving skills and an ability to empathise with the user.
- Working knowledge of a range of diagnostic tools.
- Good interpersonal skills with a focus on rapport listening and questioning abilities.
- Ability to conduct research into a wide range of computing issues.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly language.
Service offerings vary depending on your needs, and tiered services are usually available.
