We combine our strategic and business consulting capacities with our in-depth technological know-how in order to provide excellent solutions.
We consider outsourcing to be the way to build strong bonds with our clients as their technological partners, where collaboration is linked to the evolution of business, sharing objectives, risk and benefits.
The Service/Help Desk plays an important part in the provision of IT Services. It is very often the first contact the business users have in their use of IT Services when something does not work as expected. The Service/Help Desk is a single point of contact for end users who need help. Without this, an organization could certainly face losses due to inefficiencies.
The Help Desk is essentially a central point through which problems or issues are reported and subsequently managed and coordinated. From a general or wider perspective, it is an integral part of the service function, responsible for bringing resources together to address a problem or other issue. Help desk users can of course be internal or external, making the function potentially critical in terms the quality of support offered to customers.
Running an IT help desk operation has always been an expensive proposition for organizations. At the same time, it is a part of the IT infrastructure necessary to maintain efficient operations. Often, organizations attempt to reduce the cost of IT help desks through outsourcing to other companies, but this can lead to other business challenges since the help desk remains the most frequent interface for IT - any drop in service level is quickly noticed by internal customers and complaints are voiced to internal business leaders. Harrisma Global Technologies provides an integrated end-user support and helpdesk offering. Combining the immediacy of desk-side support and provides the best to internal customers.
24x7 Service Available for Maintenance Contract
To improve customer service levels and have a greater number of interactions with the customer, the company provides round-the-clock help desk services, which may include queries related to the client's product or service, order status, account and service status, etc. Based on its inherent capability of Hardware / Software Engineering, the company provides Industry Specific Support and Knowledge Management Services to increase productivity at the customer's end.
All systems builds and sells are covered by a minimum limited one year warranty. We understand that it is not always possible to disconnect your system and bring it in to our location to be fixed. So Harrisma Global Technologies offers our customers the option of onsite service by support technician.
