The computer maintenance contract covers basic and routine maintenance along with specific services, a complete list of services is available online or ticketing request. Maintenance tasks will be performed at the customer’s location utilizing tools, software and hardware provided by us or send unit damage to our workshop.
System Imaging Services
We automate the image development and loading process for your PC’s, whether you are talking about one or hundreds. We are ready to image new, redeployments or “Hot Spare” replacement PC’s. Using our suite of tools we help you to keep pace with the ever changing technology and business requirements always keeping your Master Image updated and ready to be deployed.
End User Support
Customer Point Web Portal - Enables end users to order and track products, software, and services, access self-help, contact technical support, update asset information, and view a wide variety of management reports.
Service Desk Support
We staff service desk which can be available on a 24-hour x 7-day basis. We invest in each of our technicians through on-going training - from customer service skills to highly specialized technical classes and workshops.
Technical Support
To resolve issues identified by document imaging customers and provide customer service and support.
To resolve issues which could not be resolved by the customer's Help Desk, System Administrator and Super Users.
To provide the next level of expertise in resolving customer issues.
To analyze seemingly unrelated issues, to thoroughly understand and the document the problem to solve, and then devise a solution and possibly implement it.
To provide excellent customer service on every call.
Maintain high quality service delivery and documentation.
To manage, troubleshoot and resolve cases with standard, high and critical severities.
Follow all standard operating procedures and processes in order to deliver a high quality customer service experience for internal and external customers.
Technical Support
To resolve issues identified by document imaging customers and provide customer service and support.
To resolve issues which could not be resolved by the customer's Help Desk, System Administrator and Super Users.
To provide the next level of expertise in resolving customer issues.
To analyze seemingly unrelated issues, to thoroughly understand and the document the problem to solve, and then devise a solution and possibly implement it.
To provide excellent customer service on every call.
Maintain high quality service delivery and documentation.
To manage, troubleshoot and resolve cases with standard, high and critical severities.
Follow all standard operating procedures and processes in order to deliver a high quality customer service experience for internal and external customers.
