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Tuesday, May 22, 2012

Helpdesk ticketing




HelpDesk Ticket Workflow

-----Original Message-----
Subject : HP ID HELPDESK - Service Call ID 39445 Has Been Assigned To You
Service Call ID 39445 has been registered and has been assigned to you. The information are as follow :

- Service Call ID: 39445
- WFM ID:
- Caller's Organization: AIA Financial
- Status: Registered
- Registered Date: 22/05/12
- Description: Power Supply Problem

- CSR: No
- OOW: No
- Deadline: 23/05/12
- User Name: 
- Location: AIAF CIMBN Dago Bandung
- Serial Number: SGH113QNXT
- Product Number: VK191AV
- Product Description: Pro 3000 SFF
- Information: Symptoms : PC tidak bisa dinyalakan
Assume           : PSU Broken / OS Error
Suggest           : Replace PSU / Re-image

Asset Code  : DAFWKD113QNXT

Lokasi : AIAF CIMBN Dago
Alamat : Jl. Ir. H. Juanda No. 47 - Bandung
No. Tlp : -
No.HP  : - 



Regards,
Bayu Armansyah
PT. Harrisma Global Technologies
Phone : +62(22) 7278894 | Mobile : 08999937259




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